Privacy Policy

2. Your information and your customers' information

GoWorkr handles two broad kinds of personal information, and our role is different for each.

• Information about you as a GoWorkr user, such as your account details, your business details and how you use the service. We decide how this is used to run GoWorkr, so we're responsible for it as the data controller.
• Information you add about your own customers, such as their names, contact details, addresses, jobs, quotes and invoices, and their responses to quotes you send them. Your business is generally responsible for that customer relationship and for the information you choose to keep in GoWorkr. We process it to provide GoWorkr to you and to carry out what you ask us to do with it.

If you add information about your customers, please make sure you're entitled to use it for your business and that you tell your customers how you use their information where the law requires you to. Only send quotes, invoices and other messages through GoWorkr to people you're entitled to contact.

Where we process your customers' personal information on your behalf, our Data Processing Terms also apply.

3. Information we collect

Account information

The details you use to create and sign in to your account, such as your name, email address and sign-in details. Sign-in is handled by our authentication provider (see section 7). We don't ask you to send us your password.

Business information

Details about your business that you add to GoWorkr, such as your business name, contact details, payment instructions, your VAT settings (whether you're VAT registered, your VAT number and default VAT rate) and any other details you choose to include on documents like quotes and invoices.

Customers, jobs, quotes, invoices, payments and expenses

The business records you create or ask the assistant to create, including:

• Customers: names, contact details, addresses and any notes you add.
• Jobs: what the work is, where and when it is, its status and related notes.
• Quotes: line items, prices, VAT, dates, notes, who they're for, and their status, such as whether they've been sent, accepted or declined.
• Invoices: amounts, line items, VAT, dates, due dates and who they're for.
• Payments: the payment information you record, such as whether an invoice has been paid, the amount and the date. GoWorkr records payment status for your admin. It doesn't take card payments from your customers and isn't a payment processor.
• Expenses and receipts: the expense details you record, and receipt images you add. If you choose to take a photo of a receipt or pick one from your photo library, the app asks for permission to use your camera or photos, and uploads only the image you choose.

Quote responses

When a business using GoWorkr sends or shares a quote, the recipient gets a secure link to view it and accept or decline it, without creating a GoWorkr account. If you respond through a link, we record your response, when you made it and, if you decline, any reason you choose to give, and we pass it on to the business. When a quote page is viewed or answered, technical information such as your IP address may be used briefly to keep the link secure, prevent misuse and limit repeated requests. GoWorkr's application doesn't store your IP address as part of your response. Our hosting and infrastructure providers may also process technical information, as described under "Technical and service information" below.

Free trial and subscription information

New accounts get a 30-day free trial, which GoWorkr manages directly: no payment details are collected to start it. If you choose to subscribe afterwards, that subscription is bought through Apple's App Store. Apple handles the payment, and we don't receive your payment card details. We receive information about your subscription, such as whether it's active, the plan, when it renews or expires and related purchase identifiers, through our subscription provider RevenueCat (see section 7). We link this to your GoWorkr account using an account identifier.

AI permission

We keep a record of whether you've given or withdrawn permission to use GoWorkr's AI features, when you did so, and which version of the AI information you agreed to.

Records exports

When you export your records, we create a file of your business records and receipts for you to save or share from your device. Once you've saved or shared it, that copy is under your control.

Assistant conversations

If you use the AI features, the messages you send to the GoWorkr assistant and its replies. We store your conversation history as part of the assistant, so it can keep track of what you've asked and what it's done. You can delete this history in the app.

WhatsApp information

If you link WhatsApp to GoWorkr, we collect the WhatsApp phone number you link, the messages you send to GoWorkr's WhatsApp number, our replies, and the related message details that WhatsApp provides to us (such as when a message was sent). See section 6.

Emails sent through GoWorkr

If you ask GoWorkr to email a quote, an invoice or a reminder to one of your customers, we process the recipient's name and email address and the contents of that email in order to send it. When a customer responds to a quote through its link, we may email you to let you know.

Communications with us

If you email us, for example for support or to give feedback, we keep your message and our reply.

Technical and service information

Like most online services, our systems and providers process some technical information when you use GoWorkr, such as IP addresses, device and app details, request logs and error information. We use this to run the service, keep it secure and fix problems. The app may also store information on your device that it needs to work, such as details that keep you signed in.

This website

Cookies. This website doesn't set any cookies.

Other browser storage. This website doesn't use analytics or advertising tracking, and it doesn't save anything in your browser's storage unless you choose to load the sign-up form on our GoWorkr Weekly page. That form saves an identifier in your browser's local storage, which is separate from cookies. It's described below.

Launch updates (no longer offered)

Before GoWorkr launched on the App Store, this website offered a sign-up to be emailed when it became available to download. We collected the email address given to us through that form. GoWorkr has now launched, and this sign-up is no longer offered on the site.

The GoWorkr Weekly sign-up form

The sign-up form on our newsletter page comes from MailerLite, the service we use to send GoWorkr Weekly. It only loads if you choose "Allow and show the form". When it loads, your browser fetches MailerLite's form script, so MailerLite receives your IP address and browser details, as with any web request.

The script saves a random identifier called ml_guid in your browser's local storage and sends it to MailerLite when you sign up. MailerLite creates this identifier for all its forms. MailerLite has told us its only purpose is to link answers to surveys or quizzes with a form submission, and that it isn't used for analytics, advertising or retargeting. Our form has no survey or quiz.

The identifier has no expiry date, so it stays in your browser until it's removed. You can remove it and withdraw permission at any time on the newsletter page, or by clearing this site's data in your browser. This removes it from your browser only. It doesn't unsubscribe you, and it can't take back an identifier already sent to MailerLite with a sign-up.

GoWorkr Weekly

If you subscribe to GoWorkr Weekly, we collect the email address you enter. MailerLite also records details of your subscription for us:

• when you signed up, and the IP address used
• when you confirmed your subscription, and the IP address used
• which sign-up form you used
• whether you're subscribed, unconfirmed or unsubscribed, and when you unsubscribed

We don't track whether you open our emails or which links you click in them, and we don't add Google Analytics campaign tags to those links.

If you sign up on MailerLite's own sign-up page instead of the form on our website, MailerLite collects the same details there. That page is run by MailerLite, and its privacy and cookie policies apply. When it opens, it also saves an ml_guid identifier in your browser for MailerLite's site, without asking first.

4. How we use information, and our legal bases

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we need a legal basis for using personal information. We use information for these purposes:

• Providing GoWorkr: setting up your account, storing and showing your business records, creating quotes and invoices, sending emails you ask us to send, providing quote links and recording responses to them, and creating records exports. Legal basis: to perform our contract with you.
• Carrying out actions you ask for: when you ask the assistant, in the app or on WhatsApp, to do something such as add a customer, log a job or send an invoice. Legal basis: to perform our contract with you.
• AI processing: only if you've given AI permission in the app, sending your request, and the relevant information from your account, to our AI provider so the assistant can understand and respond (see section 5). Legal basis: to perform our contract with you, for the optional AI features you choose to turn on and use.
• WhatsApp integration: connecting your linked WhatsApp number to your GoWorkr business, and receiving and replying to your messages. Legal basis: to perform our contract with you, since you chose to link WhatsApp.
• Subscriptions: checking whether you have an active subscription, and giving or restricting access to paid features. Legal basis: to perform our contract with you.
• Support and service messages: answering your questions and telling you about important changes to GoWorkr. Legal basis: to perform our contract with you, and our legitimate interest in running a well-supported service.
• Security and reliability: keeping GoWorkr secure, preventing misuse, and finding and fixing problems. Legal basis: our legitimate interest in keeping the service secure and working properly.
• Improving GoWorkr: using your feedback and the problems we find to make the service better. Legal basis: our legitimate interest in developing GoWorkr.
• Legal and compliance purposes: meeting our legal obligations, responding to lawful requests and establishing or defending legal claims. Legal basis: legal obligation, or our legitimate interest in protecting our legal position.
• Launch updates (historical): emailing sign-ups to tell them GoWorkr had launched and was available to download. This sign-up is no longer offered. Legal basis: your consent, which you can withdraw at any time.
• GoWorkr Weekly: sending you our weekly newsletter of business tips, with occasional updates about GoWorkr. We use double opt-in, which means we only add you after you click the link in our confirmation email. Legal basis: your consent. You can withdraw it at any time with the unsubscribe link in any newsletter, or by emailing us.
• Newsletter records: keeping a record of when and how you subscribed and confirmed, and, after you unsubscribe, a minimal record so we don't email you again. Legal basis: our legitimate interests in being able to show that you agreed to receive the newsletter and in respecting your decision to stop.
• The newsletter sign-up form in your browser: loading MailerLite's form script, which saves an identifier in your browser (see section 3). Legal basis: your consent, which you give by choosing "Allow and show the form" and can withdraw on the newsletter page.

Where we rely on legitimate interests, you have the right to object (see section 10).

5. The GoWorkr assistant and AI

GoWorkr's AI features, including the assistant, are optional and are powered by AI models provided by Anthropic.

• Before you can use them, the app explains how they work and asks for your permission. Nothing is sent to Anthropic for AI features unless you've given that permission.
• When you use the AI features, in the app or through WhatsApp, your message and relevant information from your GoWorkr account may be securely sent to Anthropic to generate a response. That could include details of relevant customers, jobs, invoices, payments or expenses, and earlier messages in your conversation.
• You can withdraw your AI permission at any time in the app. This stops information being sent to Anthropic for AI features from then on, and disconnects WhatsApp. It doesn't automatically delete your existing AI conversation history; you can delete that separately in the app.
• If you don't give, or later withdraw, AI permission, you can still use the parts of GoWorkr that don't use AI.

We don't train our own AI models on your business data. Anthropic's handling of the information we send it is governed by its own terms and policies, available at anthropic.com/legal.

The assistant acts on your instructions. We don't use it to make decisions about you that have legal or similarly significant effects on you. AI can make mistakes, so please check important information and actions. Some actions need your confirmation before they're carried out. Our Terms of Service explain this in more detail.

6. WhatsApp

You can choose to link your WhatsApp number to your GoWorkr business, so you can message the GoWorkr assistant on WhatsApp. This feature is for GoWorkr account holders. It isn't designed for your customers to message GoWorkr. Because the WhatsApp assistant uses the AI features, it needs your AI permission, and withdrawing that permission also disconnects WhatsApp.

• Messages between you and GoWorkr's WhatsApp number go through the WhatsApp Business Platform, provided by Meta. Meta handles those messages under its own terms and policies, including the WhatsApp Privacy Policy.
• Your messages are handled by our systems and by the same assistant used in the app (including AI processing, see section 5), and are stored as part of your assistant conversation history.
• You can unlink your WhatsApp number in the GoWorkr app. Unlinking stops WhatsApp being connected to your account. It doesn't delete your GoWorkr account, your business records or your existing conversation history. To have those deleted, see Delete your account.
• Deleting a chat in WhatsApp on your phone doesn't delete the messages GoWorkr has already received.

7. Who we share information with

We don't sell your personal information. We share it only as described here.

Service providers. We use trusted providers to run GoWorkr. They process information for us to provide their services:

• Supabase: database, sign-in (authentication) and file storage.
• Render: hosting for GoWorkr's backend servers.
• Anthropic: the AI models behind the assistant.
• Resend: sending emails such as quotes, invoices, payment reminders and quote response notifications.
• Apple: selling and billing GoWorkr subscriptions through the App Store, under Apple's own terms and privacy policy.
• RevenueCat: managing subscription status, so we can tell whether your subscription is active.
• Meta (WhatsApp Business Platform): sending and receiving WhatsApp messages, if you link WhatsApp.
• Vercel: hosting this website.
• Formspree: handled launch-update sign-ups on this website before GoWorkr launched. This sign-up is no longer offered.
• MailerLite: providing the GoWorkr Weekly sign-up form, storing subscriber details and sending the newsletter.

People you ask us to contact. When you ask GoWorkr to send a quote, invoice or reminder, it goes to the recipient you choose. Anyone with a quote's link can view that quote.

The business that sent you a quote. If you respond to a quote through its link, your response, and any decline reason you give, is shared with the business that sent it.

Legal reasons. We may share information where we're required to by law, or where it's needed to protect the rights, safety or property of GoWorkr, our users or others.

Professional advisers. We may share information with our advisers, such as lawyers or accountants, where it's needed for them to advise us.

Changes to the business. If GoWorkr's business is transferred, for example to a company set up to run it, your information may be transferred as part of that. We'll let you know if that happens.

8. Where information is processed

GoWorkr's database, file storage and backend servers are provided by our hosting providers, Supabase and Render (see section 7). Depending on the services and regions they use, information may be stored or processed in the United Kingdom, the European Economic Area or other countries, including the United States.

Other service providers, such as our AI, email, messaging and subscription providers, may also process information outside the UK, including in the United States. Where personal information is transferred outside the UK, we use or rely on appropriate safeguards as required by UK data protection law, including safeguards made available through our service providers where applicable. You can contact us for more information.

GoWorkr Weekly subscriber information is held by MailerLite, which stores its customers' data on Google Cloud servers in the European Union. UK law recognises EU countries as providing adequate protection for personal data. MailerLite's data processing terms also allow personal data to be transferred outside the UK and EU, including to its US company, MailerLite, Inc. Those transfers are covered by the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes in this policy. That includes providing GoWorkr to you and meeting legal, accounting, security or compliance requirements.

• While your account exists, we keep your account information, business records and any assistant conversation history so GoWorkr can work for you. This includes when your subscription has ended, so you can still export your records or delete your account.
• You can delete your AI conversation history at any time in the app, without deleting your account.
• When you delete your account in the app, your account and the business records in it are deleted from GoWorkr's live systems, and any quote links you've sent stop working. If you ask us by email instead, we'll handle your request in line with UK data protection law and, where it applies, delete or anonymise your personal information. We may keep some information where the law requires or permits it, for example for legal, tax or accounting requirements, security, or to deal with a dispute. Residual copies may remain in backups for a limited period until they're overwritten or expire through our normal backup processes.
• Launch updates (historical): we kept launch-update email addresses only until we'd told you GoWorkr had launched, or until you asked us to remove yours, whichever came first. This sign-up is no longer offered now that GoWorkr is live — if you think we still hold an email address you gave us this way, email hello@goworkr.co.uk and we'll remove it.
• GoWorkr Weekly subscribers: while you're subscribed, we keep your email address and subscription details.
• Unconfirmed sign-ups: if you sign up for GoWorkr Weekly but don't click the confirmation link, we delete the sign-up. We check for unconfirmed sign-ups once a month and delete any that are more than 30 days old.
• Proof that you subscribed: we keep the record of when and how you signed up and confirmed while you're subscribed, and for two years after you unsubscribe. We then review it and delete it, unless we need it for a complaint that's still ongoing.
• After you unsubscribe: we stop sending you GoWorkr Weekly. We keep a minimal record (your email address and the date you unsubscribed) so we don't add or email you again by mistake, for as long as we send the newsletter. If you ask us to erase this record, we'll consider your request individually, as without it we can't make sure you aren't emailed again.
• When we delete a subscriber permanently, we use MailerLite's "forget" option. MailerLite says this erases the data within 30 days.
• The ml_guid identifier: in your browser, it has no expiry date and stays until it's removed (see section 3). MailerLite hasn't given us a period for how long it keeps identifiers sent to it with sign-ups. If it does, we'll update this policy.
• We keep emails you send us for as long as needed to deal with them, and for a reasonable period afterwards in case of follow-up.

10. Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that's wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information
• object to our use of your information where we rely on legitimate interests
• ask for information you gave us in a portable format
• withdraw your consent where we rely on it

You can also do some of this yourself in the app: export your records, delete your AI conversation history, withdraw AI permission and delete your account.

To use any of these rights, email hello@goworkr.co.uk. We may need to check who you are before acting on a request. We'll respond without undue delay and within one month. If a request is complex, or you've sent several, we can take up to two further months, and we'll tell you if we need to.

If you're a customer of a business that uses GoWorkr, please contact that business first, as it's responsible for its relationship with you. You can also contact us and we'll help where we can.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk. We'd appreciate the chance to sort out any concern with you first.

11. Deleting your account

You can delete your GoWorkr account and its data at any time from within the app, or ask us to by email. Deleting your account doesn't cancel your Apple subscription, which you manage through Apple. See Delete your account for how to do this.

12. Security

We take technical and organisational measures that we consider appropriate to protect personal information, and we run GoWorkr on established infrastructure providers. No online service can be completely secure, so please keep your sign-in details private and tell us straight away if you think someone has accessed your account.

13. Children

GoWorkr is for businesses and is only for people aged 18 or over. It isn't aimed at children, and we don't knowingly collect information from children to create accounts.

14. Changes to this policy

We'll update this policy as GoWorkr develops. We'll change the "last updated" date at the top of this page, and if the changes are significant, we'll let you know by email or in the app.

15. Contact us

Matthew Thomas Moras, trading as GoWorkr
Email: hello@goworkr.co.uk